When you call 999 and request the Fire and Rescue Service who is there to help?

Emergency calls are taken by our team at our Control Room at in Hartlepool. Control is open 24 hours a day. As well as taking and responding to 999 calls, they make sure the right vehicles go to the right area.

The department is responsible for:

  • Taking emergency/non-emergency calls from a range of sources
  • Mobilising of resources i.e. Firefighters and the engines
  • Maintaining communication with crews throughout an incident
  • Mobilising additional resources including equipment as required
  • Maintaining data on Fire & Rescue Service operational resources
  • Liaising with other emergency and non-emergency agencies

All job openings are posted on North East Jobs

Opportunities for Retained Fire Control Room Operators – these staff work on-call on a standby basis and provide periods of cover during which they may be called upon to report for duty.   

This is an exciting opportunity for individuals wishing to work part-time in a challenging environment and support us in keeping the people of Cleveland safe.

Recruitment Process:
  • Psychometric Assessment
  • Role Related Assessment – a practical assessment which assesses your ability to effectively communicate with an individual whilst documenting relevant information. This will take the form of role play, you will assume the role of a call handler taking emergency calls from members of the public. You will be required to extract relevant information from the callers whilst documenting this via a keyboard onto a screen.
  • Interview