Privacy Policy

Cleveland Fire Brigade on behalf of Cleveland Fire Authority are committed to protecting your personal data and privacy. We recognise that ensuring the accuracy and security of your personal data is essential to retaining your confidence and trust. The information you provide to us will only be used for the purposes that you provide it and will never be used for third party marketing.

This Privacy Policy explains how we collect, use and protect your personal details.

This is the short version of our policy.  For the full version, please click here.

Why do we collect your information?

We collect your personal information to allow us to carry out the various business functions such as;

  • Responding to 999 calls
  • Completing home and business risk assessments
  • Fitting smoke alarms
  • Identifying those at greater risk of fire and providing practical fire safety advice
  • Running education / training programmes for young people
  • Responding to telephone and written
  • Information about Employees

We also collect personal information you volunteer to give us, when completing job applications, information requests, consultations and community engagement exercises.

How will we use the information about you?

How we use your information depends on which of our services you have used. We have to hold the details of people who have requested a ‘service’ from us in order to provide them with that service and for other closely related purposes.

Sharing your information

We have a responsibility to promote social wellbeing. To do this we work with key agencies / partners engaged in work related to community safety and wellbeing. Under these arrangements we have a duty to share or receive information where we think that action may need to be taken to safeguard the communities we serve.

However, in almost all cases where information is shared, we will have obtained your consent to share. The exception where we may share without asking you is; if we have a legal duty or power to share information with other statutory bodies.

Decisions will be made on a case by case basis.

How do we keep this information secure?

All information collected and held, is securely stored on servers located on Cleveland Fire Brigade’s network and access is given on a role requirement basis. We have robust policies and procedures that staff adhere to. All staff receive data protection training, refreshed annually.

Your Rights

The Data Protection Act / GDPR gives you a number of rights relating to your data. These rights include being able to request a copy of the information we hold about you.

If you would like a copy of some or all of your personal information, please email or write to us using the details contained in ‘How to contact us’ section at the bottom of this document. You may ask us to correct or remove information you think is inaccurate.

You can find out more about your personal data rights at the Information commissioner’s Office website.

Requesting Access to personal information

Individuals can find out if we hold any personal information by making a Subject Access Request

If we do hold information about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to
  • let you have a copy of the information in an intelligible

Visitors to our website

Our website automatically blocks cookies, unless you allow them. These cookies collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our websites.

Other websites

Our website contains links to other websites. This privacy policy only applies to Cleveland Fire Brigade’s website, so when you link to other websites you should read their own privacy policies.

Complaints

We encourage people to bring to our attention any instances where they think our collection, or use of, information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. A copy of our Complaints Policy can be found by clicking here.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in April 2018.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold about you. We can be contacted using the details below:

Data Protection Officer
ICT Department
Cleveland Fire Brigade Headquarters
Training and Administration Hub
Endeavour House
Queens Meadow Business Park
Hartlepool
TS25 5TH

Email: info@clevelandfire.gov.uk