Website Accessibility

We want to ensure that everyone can access our information:

  • You can use BrowseAloud by accessing the icon at the top of this website to have this website read aloud to you.
  • You can change this website in to eight different languages by using the box at the bottom of the page.
  • If you require documents in alternate formats please email

Accessibility statement for Cleveland Fire Brigade website

1 Using this website

This website is run by Cleveland Fire Brigade. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • view the website using any device e.g. Mobile phone, Tablet, Desktop computer
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • change colours, contrast levels and fonts
  • use the language translation box at the bottom right of the page to change the website in to eight languages (this does not include third-party content like the twitter feed; performance portal)
  • use the Browsealoud icon at the top of the screen to hear an audio version (this does not include third-party  content like the twitter feed; performance portal)
  • users have the option to decide if they want cookies to be set

AbilityNet has advice on making your device easier to use if you have a disability.

2 How accessible this website is

Most of this website is complaint with the WCAG 2.1 AA accessibility standard.  However, there are some parts that are not fully accessible:

  • Pages with embedded maps using our ESRI Maps product (these maps cannot be read by a screen reader)
  • PDF documents are not fully accessible to screen reader software
  • Browsealoud does not extend to third-party content such as twitter feed; performance portal
  • audio descriptor on film not included, text alternative is available, working to address this with any new content

3 What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording email

We will consider your request and respond to you in ten working days.

If you cannot view the map on our contact us page please call or email us for directions 01429 874063 or

4 Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by emailing the issue to

5 Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6 Technical information about this website’s accessibility

Cleveland Fire Brigade is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7 Content that’s not within the scope of the accessibility regulations 

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

When we publish new content we’ll make sure any PDFs or Word documents are accessible or will use alternate accessible formats.

We do not have audio description for existing video content on this website, we will consider this issue when adding any new content. This does not meet WCAG 2.1 success criterion 1.2.3 (audio description). 

8 How we tested this website

This website was last tested July 2020. The test was carried out internally using a range of online accessibility reporting tools and in consultation with website hosts VIA.  This website is tested annually and any required changes discovered as a result of these tests will be implemented within one month.

9 What we’re doing to improve accessibility

We understand that maintaining an accessible website is an ongoing project and are working to resolve identified accessibility issues which are within our control.

We will regularly monitor the accessibility of the website and ensure our team and web developers keep up to date with the latest accessibility best practice.

We are talking with suppliers to resolve any identified accessibility issues where we do not have direct control over their product. We will also ensure that any future systems we purchase adhere to web accessibility guidelines.

This statement was prepared on 18.08.2020. It was last updated on 18.09.2021.

10 Non accessible content

The content listed below is non-accessible for the following reasons:

Non compliance with the accessibility regulations 

  • PDF documents are not fully accessible to screen reader software, this does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We will ensure that any new documents added are accessible.
  • Live video steams caption – we currently do not have any live stream video on our website and therefore don’t have any captions. This would fail WCAG 2.1 success criterion 1.2.4 (captions – live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 Disproportionate burden

  • Audio description on pre-recorded film is not included. This fails WCAG 2.1 success criterion 1.2.5 (audio description).  We’ve assessed the cost of fixing the issues with lack of audio description on pre-recorded film which would require re-recording. We believe that doing this now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next review the website (August 2021).

Website Disclaimer

Cleveland Fire Brigade makes every effort to keep the information on this website up-to-date and accurate, but we cannot accept responsibility for any loss or damage which may happen from using any information included within it.

The Cleveland Fire Brigade website and material relating to government information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Cleveland Fire Brigade  website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you find anything on this website which you believe to be inaccurate or incorrect and would like us to rectify it, please let us know by emailing