Do you know someone who is struggling to stay warm in their home?
Cleveland Fire Brigade and our Council partners can help…
What does the Service offer?
Our award winning Stay Safe and Warm scheme is completely FREE and open to anyone living in Cleveland, no age restrictions apply.
It offers access to heaters and other equipment as required (following a free home assessment). So whether it’s a short-term issue such as a boiler breakdown or an ongoing heating issue we can help.
Speak to a member of our team by calling 03067 990038
Click here to download our Stay Safe and Warm Poster 2026 (PDF)
Click here to download our Stay Safe and Warm Leaflet 2026 (PDF)
In Winter 2025 we supported more than 400 households and distributed nearly 900 pieces of equipment.
To help keep you safe and stay warmer this winter, please follow some of the advice below:
- Move furniture away from radiators to allow heat to circulate
- Use heating controls to help manage room temperatures and times
- Turning the room thermostat down by 1°C can save 10% off your bill
- Room temperatures should be set between 18°C and 21°C (64°F and 70°F)
- Remember a room stays warm for 45 minutes after you switch off the heating
- Setting your hot water tank thermostat to 60°C (140°F)
- Draught proof windows and exterior doors with brush or PVC seals
