Our Services

The remit of the modern fire service is much wider than the provision of Emergency Response, we also provide Prevention, and Protection services.  These three elements underpin our strategy to support us creating Stronger, Safer Communities across Cleveland.

Emergency Response Services

We respond to fires and other emergencies 24 hours per day; 365 days a year. Our firefighting crews respond to a wide range of incidents:

  • Fires
  • Road Traffic Collisions
  • Water Rescue
  • Rescue from Height
  • Hazardous Materials and Environmental protection
  • Other rescues – vehicles and equipment with off road/other capabilities to support incidents

UK Resilience – The Government’s National Resilience Capabilities Programme aims to increase the capability of the UK to respond to, and recover from, major civil emergencies.  Our support arrangements include various nationally provided specialist vehicles and equipment we can send to a range of incidents that have national impact, including:

  • Chemical, biological, radiological, nuclear explosive incidents
  • Urban search and rescue
  • Water and high volume pumping

Prevention Services

We provide education and advice to our communities. People are often most at risk from fire in the place they should feel safest.  So we have developed a range of services focused on the safety, health and wellbeing of our local citizens, including:

Protection Services

Our protection services cover three main areas: enforcement of legislation, risk management and arson reduction and we adopt an integrated approach to addressing these issues. 

  • Business safety –offers advice, supports consultation and provides enforcement
  • False Alarms – between 0800 & 1700 Monday – Friday premises owners are responsible
  • High Rise – part of our priority premises inspection programme
  • Sprinklers – we are members of the National Fire Sprinkler Network
  • Protecting our heritage – sharing good practise and working with Historic England
  • Fire Investigation – post-fire analysis of all industrial and commercial premises fires
  • Arson reduction – a key issue for Cleveland, we work with local partners to address