When you call 999 and request the Fire and Rescue Service who is there to help?
Emergency calls are taken by our team at our Control Room in Hartlepool. Control is open 24 hours a day. As well as taking and responding to 999 calls, they make sure the right vehicles go to the right area.
The department is responsible for:
- Taking emergency/non-emergency calls from a range of sources
- Mobilising of resources i.e. Firefighters and the engines
- Maintaining communication with crews throughout an incident
- Mobilising additional resources including equipment as required
- Maintaining data on Fire & Rescue Service operational resources
- Liaising with other emergency and non-emergency agencies
Recruitment Process:
- Click here to view an example of the Psychometric Assessment (webpage)
- Role Related Assessment – a practical assessment which assesses your ability to effectively communicate with an individual whilst documenting relevant information. This will take the form of role play, you will assume the role of a call handler taking emergency calls from members of the public. You will be required to extract relevant information from the callers whilst documenting this via a keyboard onto a screen.
- Click here to view interview tips (webpage)
Click here to view all of our job vacancies on NorthEastJobs (webpage)
Any questions? Call our HR Department on 01429 874021 or via email: recruitment@clevelandfire.gov.uk
