High-rise accommodation

Fire safety advice for people living in high-rise accommodation:



  • Know your building evacuation plan. Make an escape plan so that you are fully prepared in the event of a fire occurring.
  • Ensure doors to stairways are closed and keep exits clear of obstructions.
  • If there’s a fire in your flat, get out and raise the alarm. Ring 999, inform your neighbours and stay out.
  • Do not use lifts when leaving the building in the event of a fire. Always use the stairs.
  • If it is too dangerous to follow your escape plan because of heat and smoke, ring 999 and stay inside the safest room.
  • If you’re trapped, keep the doors closed and use towels or bedding at the bottom of the doors to block the smoke.
  • On arrival, the fire and rescue service will provide on-site advice regarding evacuation.
  • If the fire is in another flat in your building, you are usually safest in your own home, unless you’re affected by the heat or smoke.
  • If you feel you are in immediate danger, don’t wait to be told to evacuate the building. Get out quickly and safely.
  • In the event of a fire, never assume someone else has called 999. Multiple calls to a fire are better than none at all.

Residents living in high-rise properties can request a free Home Fire Safety Visit by calling 01429 874063.


Register your Appliances

You can also register your appliances so you will be the first to know of any safety repairs or recalls. www.registermyappliance.org.uk