Cleveland Fire Brigade employs a team of Fire Safety specialists - Advocates, who are based at Headquarters in Hartlepool and whose aim is to reduce the risk of fire for vulnerable people.
The objectives of the Advocates team are to ensure that every resident in Cleveland has the same access to the services Cleveland Fire Brigade offers to reduce the risks from fire.
Laura McQuillan is the Deaf Persons Advocate for Cleveland Fire Brigade and is profoundly deaf, using British Sign Language (BSL) to communicate.
She joined the service in July 2006 and her aim is to ensure that profoundly deaf people can access services from Cleveland Fire Brigade.
She works in partnership with deaf clubs and members of the deaf community and produces resources in BSL and with subtitles to make sure that deaf people can information about fire safety in the home.
EMERGENCY
Text: 07718 999999 (normal rates will apply).
Typetalk: 18000
If using typetalk you will be asked for the information needed to send help quickly.
If using text the following is a guide to the type of information we would need.
In an emergency, we need as much information on where it is and what it is to help us send help fast.
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Address/location of emergency. Examples:
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House number, street name, town = 7 Dawn Road, Mbro
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Or road name, town, nearby shop, pub, church etc. = Romford Road Hpool rear of pub
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Or main road name, direction and nearest exit = A19 north just after A66
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What the emergency is. Examples:
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What is on fire = house, kitchen, car on road, car in field, rubbish outside, grass
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Or if someone is trapped = car accident, trapped in lift
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Or any dangerous situations = fuel on roadway
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Your Name (optional)
If texting, remember to always leave your phone on and check if for the reply (within 2 minutes of us receiving your text) – you may also be asked more questions.
IMPORTANT = The SMS texting service can't guarantee your text will be delivered straight away so you must continue to use other ways of reporting the emergency such as typetalk or asking someone to phone.
Notice: People who make false texts on this service may be liable for prosecution under the Communications Act 2003 and the Malicious Communications Act 1988.
TO REQUEST A FREE HOME FIRE SAFETY VISIT OR FOR NON EMERGENCY CONTACT
Textphone: 01429 874125
Typetalk: 18001 01429 874060
Fax: 01429 871502
Please give your name, address, contact details and preferred time of day for us to contact you. Please also state if you are deaf, hard of hearing or speech impaired and your preferred method of communication. BSL is available on request.
CFB staff will then contact you to arrange a suitable time and date for us to visit your home, provide and/or assess for fire safety equipment and discuss escape plans with you.
The Home Fire Safety Visit service is FREE of charge and is available to every home in the districts of Hartlepool, Middlesbrough, Redcar & Cleveland and Stockton.
