Don’t make unnecessary 999 calls

Emergency Phone CallCleveland Fire Brigade is urging members of the public not to make unnecessary 999 calls, particularly during periods of industrial action.

We will be providing a reduced emergency response service on Wednesday 25 September between 12 noon and 4pm, so we are asking for help from our local communities.

Ian Hayton, Chief Fire Officer at Cleveland Fire Brigade said: “Whilst the industrial action is ongoing, we will still be responding to 999 calls, but we are asking people to take extra care and to only call 999 if they really do need a fire engine.

“Our priority at the moment is to respond to those priority calls where a life may be at risk or someone needs to be rescued. If we respond to non-emergency calls then those most in need could be at risk.

“A non-emergency call could be to someone who is locked outside their house or where debris has fallen in the road. There are other agencies and organisations that can help in this instance.”

“We do find ourselves in an unusual situation where we must prioritise our calls for those who are most in need of our assistance. However, I must emphasise that you should still call 999 in an emergency so that an experienced control room operator can deal with your situation. You must not try and call your local fire station directly.”

To help keep you, your family and your business safe from fire, you can find safety advice on our website at www.clevelandfire.gov.uk/safety. For weekly reminders to test your smoke alarm and much more you can also follow us on Twitter (@clevelandfb) or Facebook (/clevelandfb).

If you do not have access to the internet and need some fire safety advice, please call us on 01429 872311 during the industrial action.